Refund policy

You're entitled to a full refund of ₹199 if:

• You ask for it before a reviewer starts your review (your request still shows “In queue”);
• We fail to deliver your Report within 7 days of confirmed payment; or
• You were charged more than once for the same request.

Because the review is a personalised, human service, refunds are not available once your review is “In review” or the Report has been delivered — except where the law requires otherwise.

If you're unhappy with a delivered Report, message your reviewer from the dashboard. We'll answer follow-up questions and fix anything we got wrong at no extra cost.

Send a message from the request page on your dashboard, or email support@feedback8.com with your request ID (it looks like F8-XXXXXX) and the email you signed up with.

Approved refunds are initiated within 2 business days to your original payment method through Razorpay. Depending on your bank or UPI app, it can take 5–7 business days to show up in your account. Your request status will change to “Refunded” once it's processed.

An unpaid request can simply be ignored — nothing is charged. A paid request that hasn't entered review can be cancelled for a full refund as described above.